CIWM Best Health & Safety Programme 2018
NRA Best Health & Safety Initiative 2018 – Highly Commended
CIPD Best L&D Supplier 2018 – Highly Commended

 Excellent 4.8 out of 5

Identifying and Exceeding Customer Expectations Certification

Understanding who your customers are and what they need is important in today’s rapidly changing business world. With so many options out there, your business will need to stand out, if you want to keep and attract loyal customers. This course will assist you in identifying and exceeding the needs of your customers, so that you can do just that. The course will start off by providing an introduction to customer needs and your unique selling point (USP). It will then go on to discuss ways in which to determine your customer target market and how to identify and exceed their needs.

You will Learn:

  • How to identify your unique selling point (USP) and how this ties in with customer needs
  • How to identify who your customers are
  • Different ways of identifying and exceeding customer needs
  • The importance of identifying and exceeding customer needs

Benefits of Taking this Course:

    • Your knowledge will allow you to correctly identify and present products and services that meet your customers’ needs
    • You will be equipped to build stronger relationships with customers
    • You will learn how to retain existing customers and attract new ones
    • Your skills will help bring in loyal customers that purchase from you more frequently
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