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CMI Level 4 Units

The Level 4 qualification, designed for practising or aspiring middle managers, helps to grow professional management skills including decision-making, managing team dynamics and delegation capability.

There is a broad range of units available allowing employers and individuals to tailor the size and elements of the qualifications to suit their specific needs.

AWARD

1-2 Units – 1 to 3 months

Our Level 4 Award in Management and Leadership lets you develop your knowledge of the roles and responsibilities of a team leader by focusing on specific skills areas.

CERTIFICATE

2-3 Units – 3 to 6 months

A more extensive qualification, our Level 4 Certificate in Management and Leadership gives you a broader knowledge of team leading skills while focusing on the specific leadership areas appropriate to you and your workplace.

DIPLOMA

5-7 Units – 6 to 12 months

With a more comprehensive structure, our Level 4 Diploma in Management and Leadership gives you all the key skills and competencies you’ll need to become an effective team leader.

Unit 4001V1 - Managerial Styles And Behaviours

This unit is about the skills of effective and efficient managerial style and behaviour. It will assess how managerial styles and behaviour may be adapted in line with organisational expectations.

Learning Outcomes:

  • Understand assumptions about human nature and managerial behaviour
  • Understand how management style can influence managerial behaviour
  • Understand the need to apply a range of management styles
Unit 4003V1 - Understanding Organisational Culture, Values And Behaviour

This unit is about understanding organisational culture, organisational and individual values, and their impact on behaviour.

Learning Outcomes:

  • Understand the concept of culture to an organisation
  • Understand the impact of values that underpin individual and organisational performance
  • Understand the relationship between values and behaviour
Unit 4005V1 - Management Report Writing

This unit is about the skills of writing a management report, developing report objectives, gathering and analysing data and information, and drawing conclusions and making recommendations to meet objectives.

Learning Outcomes:

  • Understand the purpose of management reporting
  • Be able to construct a written management report
  • Understand the collection and analysis of data and information required for a written management report
Unit 4007V1 - Managing Interviews

This unit is about understanding different types of interview, the skills of managing interview process and follow through of interview outcomes.

Learning Outcomes:

  • Understand the contexts of different types of interview
  • Understand the skills of interview techniques
  • Understand the summarising, closing and follow up of interviews
Unit 4009V1 STAFF INSPECTION REVIEW

This unit is about the skills and knowledge required in the field of staff inspection review.

Learning Outcomes:

  • Understand the role of a staff inspection review
  • Understand how to plan a staff inspection review
  • Be able to conduct a staff inspection review
  • Understand major elements to be considered when determining how work is undertaken and organised
  • Understand workload grading and job evaluation assessment
Unit 5012V1 - Being A Leader

This unit is about the skills and knowledge required in the field of staff inspection review.

Learning Outcomes:

  • Understand an organisation’s ethical and value-based approach to leadership
  • Understand leadership styles
  • Understand the leadership skills required to ensure team involvement and achievement of objectives
Unit 4002V1 - Managing Stakeholders’ Expectations

This unit is about the identification of organisational stakeholders, determining and monitoring their expectations and identifying opportunities to enhance stakeholder provision.

Learning Outcomes:

  • Understand and know organisational stakeholders
  • Understand primary and secondary stakeholder expectations
  • Be able to develop provisions offered to primary and secondary organisational stakeholders
Unit 4004V1 - Understanding Team Dynamics

This unit is about understanding groups and teams, understanding their norms and development, and the skills of managing remote, displaced or virtual teams.

Learning Outcomes:

  • Understand the differences between groups and teams
  • Understand the concept of formal and informal group norms
  • Understand group development and maturity
  • Understand management of remote, displaced or virtual teams
Unit 4006V1 - Management And Leadership Influencing Skills

This unit is about management and leadership influencing skills which can be employed and their impact on the achievement of individual and task objectives.

Learning Outcomes:

  • Understand the sources of authority and leadership influence
  • Understand management and leadership influencing skills
  • Understand the application of delegation and empowerment
Unit 4008V1 - Promoting Equality And Diversity

This unit is about promoting equality and valuing the diversity of individuals’ and teams.

Learning Outcomes:

  • Understand legislation, regulations, policies, and codes of practice relevant to equality and valuing of diversity
  • Understand how organisational and individual behaviour affects individuals and teams
  • Be able to use feedback to devise an improvement plan
  • Understand how to encourage equality and diversity in others
Unit 5001V1 - Personal Development As A Manager And Leader

This unit is about assessing and improving individual management and leadership skills and competencies against objectives.

Learning Outcomes:

  • Be able to assess and plan for personal professional development
  • Be able to plan the resources required for personal professional development
  • Be able to implement and evaluate the personal development plan
  • Be able to support and promote staff welfare
Unit 5014 - Introduction To Management Coaching And Mentoring

Explain how coaching and mentoring is linked to organisational objectives.

Learning Outcomes:

  • Understand the concept and purpose of management coaching and mentoring
  • Be able to determine the use of management coaching as a tool in human resources development
  • Be able to determine the use of management mentoring as a tool in human resources development
  • Understand the relationship between coaching and mentoring and organisational objectives

AWARD

1-2 Units – 1 to 3 months

Our Level 4 Award in Team Leading lets you develop your knowledge of the roles and responsibilities of a team leader by focusing on specific skills areas.

CERTIFICATE

2-3 Units – 3 to 6 months

A more extensive qualification, our Level 4 Certificate in Team Leading gives you a broader knowledge of team leading skills while focusing on the specific leadership areas appropriate to you and your workplace.

DIPLOMA

5-7 Units – 6 to 12 months

With a more comprehensive structure, our Level 4 Diploma in Team Leading gives you all the key skills and competencies you’ll need to become an effective team leader.

Unit 2001V1 - Personal development as a team leader
This unit assesses knowledge, understanding and the skills application in the area of team leading with a focus on personal development of the team leader, including the responsibilities the team leader has for team welfare.

Learning Outcomes:

  • Be able to identify work objectives and the skills and knowledge required to meet them
  • Understand team leader’s responsibility for welfare in the work area
  • Be able to identify and reduce resource wastage
  • Understand the team leader’s responsibilities in relation to discrimination, harassment and diversity
Unit 2002V1 - Communicating with a team
This unit assesses the knowledge, understanding and the skills application in the area of the importance of effective team communications to a team leader. The tasks set out below are designed to enable you to demonstrate that you meet all of the learning outcomes and assessment criteria for this unit.

Learning Outcomes:

  • Understand the role of communication in leading a team
  • Understand how to organise team briefings
  • Understand how to lead team briefings
Unit 2003V1 - Monitoring team performance
This unit tests your knowledge, understanding and capability in the area of leading the team in planning, reviewing and achieving work to meet objectives. The tasks set out below are designed to enable you to demonstrate that you meet all of the learning outcomes and assessment criteria for this unit.

Learning Outcomes:

  • Understand the team objective(s) and plan for achievement
  • Be able to plan to achieve team objective(s) Be able to monitor and review the team’s performance
  • Understand how to evaluate work performance
Unit 2004V1 - Controlling resources
This unit assesses your knowledge, understanding and skills application in the areas of identifying, requesting, controlling and maximising the efficient use of resources for the achievement of work objectives.

Learning Outcomes:

  • Be able to identify and source resources needed to achieve team objectives
  • Be able to manage the resources effectively and efficiently to achieve team objectives
  • Be able to identify and reduce resource wastage
Unit 2005V1 - Building work relationships
This unit tests your knowledge, understanding and skills in building good work relationships. It is about communicating effectively with your manager, the team and those outside the team. The tasks set out below are designed to enable you to demonstrate that you meet all of the learning outcomes and assessment criteria for this unit.

Learning Outcomes:

  • Understand how to communicate and maintain working relationships with the manager
  • Understand how to communicate and maintain working relationships with the team
  • Understand how to develop work relationships outside the team
Unit 2006V1 - Developing team needs
This unit assesses your knowledge, understanding and skills application in the areas of inducting a new team member and identifying, planning and implementing training for the team. The tasks set out below are designed to enable you to demonstrate that you meet all of the learning outcomes and assessment criteria for the unit.

Learning Outcomes:

  • Understand how to plan and implement induction for a new team member
  • Understand how to identify and plan the training needs of team members
  • Be able to train a team member to carry out a task
Unit 2007V1 - Providing customer service
This unit is about identifying the internal and external customer and how organisations provide the required level of service to customers.

Learning Outcomes:

  • Be able to identify the team’s customers and the level of service required
  • Be able to identify and resolve customer service issues
Unit 2008V1 - Being a team leader
This unit assesses the knowledge, understanding and the skills application in the area of being an effective team leader. The tasks set out below are designed to enable you to demonstrate that you meet all of the learning outcomes and assessment criteria for this unit.

Learning Outcomes:

  • Understand the organisational requirements for a team leader
  • Understand a range of leadership styles applicable to different situations
  • Understand how the team leader builds a shared sense of purpose with a team
Unit 2009V1 - Introduction to Team Leading
This unit tests your knowledge and skills in the area of being a team leader. The tasks will enable you to demonstrate that you understand the roles and responsibilities of a team leader and that you are able to construct a work plan and communicate effectively with others in your organisation. The tasks set out below are designed to enable you to demonstrate that you meet all of the learning outcomes and assessment criteria for this unit.

Learning Outcomes:

  • Understand the role of the team leader
  • Be able to construct a personal development plan
  • Understand and communicate instructions and plans
  • Understand how to develop and maintain working relationships
  • Understand how to construct and monitor a work plan
  • Understand how to give feedback to the team
Unit 2010V1 - Understanding corporate social responsibility
This unit is about understanding what is meant by CSR, and to assess your knowledge of the responsibilities of a team to ensure the Corporate Social Responsibility policy is followed. You are also expected to show an understanding of the effects of adopting a Corporate Social Responsibility Policy on team members, the wider organisation and people outside the organisation.

Learning Outcomes:

  • Understand the meaning of Corporate Social Responsibility
  • Understand the team leader’s and the team’s responsibilities for Corporate Social Responsibility
  • Understand the influence of Corporate Social Responsibility inside and outside an organisation

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