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CMI Level 6 Units

These qualifications are aimed at practising or aspiring managers who will supervise or manage a team to achieve clearly defined outcomes. They will set and monitor goals and objectives by providing instruction, direction and guidance. Day to day operational and project activities are a key part of their role..

AWARD

1-2 Units – 1 to 3 months

Providing an overview of the roles and responsibilities required for managers, the Award will develop the skills required for this level of responsibility.

CERTIFICATE

2-3 Units – 3 to 6 months

The Certificate provides a broader knowledge of skills to help you be more effective in specific management areas, with increased focus on the areas that are most appropriate to your role and organisation.

DIPLOMA

5-7 Units – 6 to 12 months

The Diploma gives you a fully comprehensive bank of the skills and knowledge required to be a manager as part of an organisation, as well as the ability to apply your learning in the context of another organisation or industry sector.

Unit 601 Professional Management and Leadership Practice

An outstanding professional manager and leader is typified by someone who has the ability to select and apply knowledge, skills, values and behaviours effectively in their working role. Whilst many of these attributes can be developed through experiential learning, these can be sharpened and amplified through an in-depth exploration of the topic. The aim of this unit is to enable the professional manager and leader to consider the influence of an organisation’s context on how individuals are managed and led. They will reflect on the values, behaviours, knowledge and skills required, not only to deliver successful organisational outcomes, but to lead individuals with confidence..

Learning Outcomes:

  • Understand the influence of organisational context on management and leadership practice
  • Understand the practice of professional management and leadership
Unit 603 Organisational Culture

Culture matters. Beliefs, principles, ideologies, behaviours and values have the power to influence an organisation’s success. Culture is emergent, it develops over time and is influenced by the cultural identity of staff and stakeholders and the approaches taken to lead and manage others. It is also influenced by an organisation’s history, purpose, activities, vision, mission and values. The aim of this unit is to equip professional managers and leaders with an understanding of the role and impact of culture within organisations and the approaches to make and sustain cultural change.

Learning Outcomes:

  • Understand the role of culture within organisational contexts
  • Understand approaches required to make and sustain cultural change
Unit 605 Innovation and Change

The ability to drive innovation and change is an essential skill for a professional manager and leader. Innovation, defined simply as ‘doing something new or different,’ is a powerful catalyst for change. It can revolutionise an organisation’s operational activities, create dynamic new opportunities, and contribute to the achievement of strategic goals. Change occurs in many forms and leaders must be able to respond to changes which are radical, incremental or evolutionary. This unit has been designed to enable the professional manager and leader to understand innovation and change within organisational contexts. It explores the rationale for innovation and change, such as the impact of technology and digitalisation. Most importantly it focuses on the knowledge, values and behaviours that ultimately will equip the professional managers and leaders to successfully drive innovation and change.

Learning Outcomes:

  • Understand innovation and change within an organisational context
  • Know how to drive innovation and change
Unit 607 Procurement, Purchasing and Contracting

The ability to procure, purchase and contract goods, services and capital items effectively is of paramount importance if an organisation is to succeed. For the professional manager and leader this knowledge and understanding is invaluable. It has the power to enhance decision making, strategic and operational planning and the effective delivery of outcomes within budgetary constraints. It is important to recognise that the terms ‘procurement’ and ‘purchasing’ are interpreted differently depending on the type of organisation. For the purpose of this unit, ‘procurement’ is recognised as the strategic activity that will be underpinned by ‘purchasing’ and ‘contracting’. The aim of this unit is for managers and leaders to realise business objectives though competent, ethical and professional contracting, purchasing and procurement practices.

Learning Outcomes:

  • Understand the principles of procurement, purchasing and contracting within organisational contexts
  • Know how to apply the principles of procurement, purchasing and contracting to achieve an operational requirement
Unit 609 Leading Quality Management

Effective quality management is critical to meeting stakeholder needs and expectations, developing trust and reputation. It impacts on profitability, processes and procedures and the achievement of strategic objectives. Quality is not something that occurs by chance. It is reliant on strategic and operational planning and the commitment and drive by professional managers, leaders, teams and individuals to make it a success. The aim of this unit is to enable professional managers and leaders to understand the rationale and approaches to quality management. Critically, the unit focuses on how quality and continuous improvement can be instilled into all aspects of working practice.

Learning Outcomes:

  • Understand the factors which influence organisational approaches to quality management
  • Know how to lead quality management to achieve strategic objectives
Unit 611 Knowledge Management

The approach taken to manage knowledge within organisations has the power to impact on productivity, competitive advantage, succession planning and ultimately an organisation’s success.
Knowledge management is more than the use of information and communications technologies to exchange data and information. Knowledge management also focusses on strategy, experiential learning and context. It includes human interaction and understanding.
On successful completion of the unit, professional managers and leaders will understand the impact of knowledge management on an organisation and the individuals working within it. Vitally, professional managers and leaders will develop a strategy to drive knowledge management in an organisational context.

Learning Outcomes:

  • Understand knowledge management within organisational contexts
  • Understand the human and cultural dimensions of knowledge management
  • Know how to develop a strategy to drive knowledge management in an organisational context
Unit 613 Leading Equality, Diversity and Inclusion

The ability to lead equality, diversity and inclusion in an organisational context requires insight, knowledge and a commitment to valuing individuals regardless of their similarities and differences. Whilst an in-depth understanding of the legal and regulatory frameworks is essential, managers and leaders must constantly keep abreast of changes and influences which impact on how equality, diversity and inclusion is led and managed. To do this effectively, managers and leaders need to create an environment where individuals and teams feel able to have honest conversations and share their needs, expectations and opinions in an open and constructive way. The aim of this unit is to equip professional managers and leaders with the understanding and knowledge of how to lead equality, diversity and inclusion with confidence.

Learning Outcomes:

  • Understand the context for leading equality, diversity and inclusion
  • Know how to lead equality, diversity and inclusion in an organisational context
Unit 602 Developing, Managing and Leading Individuals and Teams

Individuals and teams are a highly prized resource which, if developed, managed and led effectively, can transform an organisation’s reputation, productivity and success. The aim of this unit is for the professional manager and leader to understand the principles for developing, managing and leading individuals and teams. On completion of the unit, learners will understand the multi-dimensional factors which influence the way individuals and teams are developed and led. They will examine the role of organisational structures for managing human resources and be given the opportunity to research classic and contemporary approaches to the management and development of individuals and teams. Ultimately, this unit will culminate in an assessment of the skills required to lead and develop individuals and teams in a manner that not only achieves results but is ethical, fair, empowering and collaborative.

Learning Outcomes:

  • Understand the principles for developing, managing and leading individuals and teams
  • Know how to develop, manage and lead individuals and teams to achieve results
Unit 604 Strategic Programme and Project Management

Programme and project management is an essential skill for a professional manager and leader to develop. Whilst a project is singular, programmes will encompass a range of projects. The reality of managing programmes and projects is complicated. There are a broad range of multi-dimensional issues which influence how these are led; not least the impact of stakeholder involvement, financing, resourcing and appetite for risk. Ultimately, the success of a programme or project is judged on the achievement of goals within the parameters of cost, quality, resources used and timescales. The aim of this unit is to equip professional managers and leaders with an understanding of how to proactively respond to the demands of project and programme management, regardless of their type, size and complexity.

Learning Outcomes:

  • Understand programmes and project management in an organisational context
  • Understand factors and approaches for delivering a strategy for a programme or project management
  • Know how to lead programmes and projects to achieve results
Unit 606 Developing and Leading Strategy

Organisational strategy is often seen as a blueprint which guides an organisation’s path. It can be created to provide stakeholders with the organisation’s direction for the future, as well as enabling an organisation to measure and monitor its success. Organisational strategy may evolve over time to respond to different circumstances, new opportunities or unexpected challenges. Ultimately, successful outcomes result from the way the organisational strategy is led, managed and implemented. The aim of this unit is to enable professional managers and leaders to understand approaches to developing organisational strategy and how to formulate and lead operational strategy to achieve a strategic aim.

Learning Outcomes:

  • Understand approaches to developing organisational strategy
  • Know how to develop and lead operational strategy to achieve a strategic aim
Unit 608 Strategic Corporate Social Responsibility and Sustainability

Corporate Social Responsibility (CSR) and sustainability are topics keenly related to organisational accountability. Definitions and approaches taken to manage and lead CSR and sustainability vary according to the type and purpose of an organisation and its governance. Approaches typically include the development of aims and objectives, policy and strategy, with the intent to address the impact of an organisation’s activity on society, the environment and a commitment to ethical and responsible conduct. The aim of this unit is to enable professional managers and leaders to understand CSR and sustainability in an organisational context. They will assess the enablers, constraints and barriers to its success, present a case for organisational engagement, identify approaches for its implementation and ultimately, identify strategies to gain ongoing stakeholder commitment.

Learning Outcomes:

  • Understand corporate social responsibility and sustainability in organisational contexts
  • Know how corporate social responsibility and sustainability is applied in an organisational setting
Unit 610 Principles and Practices of Policy Development

The principles laid down in organisational, corporate, functional and departmental policies have a direct bearing on the daily activities of an organisation’s workforce. Policy focuses on the activities which are of critical importance to an organisation.
Policies can be used to set strategic direction. Policies also set expectations about the behaviours and values required by staff to work ethically and professionally within their roles and when representing the organisation. Policy writing is an art form which requires great skill. An in-depth understanding of the context in which policy is developed, the factors which drive the need for policy, and crucially, the influence of stakeholders in policy development is required to write effective policies.
The aim of the unit is to enable professional managers and leaders to take a fresh look at the role policy plays within an organisation, know how policy can be developed and ultimately, cascaded successfully to its intended audience.

Learning Outcomes:

  • Understand the context in which a policy is developed
  • Know how to develop, implement and evaluate policy
Unit 612 Coaching Skills for Leaders

Coaching is a powerful learning and development tool. Used effectively, it is able to optimise individual and team performance and the achievement of organisational goals. Coaching has rapidly become an essential leadership tool. It enables the professional manager and leader to support, motivate and empower individuals and teams in a conversational and insightful way. This contrasts with and complements the use of traditional directive leadership approaches. This unit focuses on these specific coaching skills, techniques and approaches that are required by leaders to develop the knowledge, skills and resourcefulness of individuals. It focusses on the benefits and types of coaching used by leaders in different contexts and how the application of coaching impacts in the organisational environment. A key part of this unit is for leaders to critically reflect on own their own ability to coach individuals and identify opportunities for improvement. In order to achieve this, learners will need to use coaching skills in their leadership practice.

Learning Outcomes:

  • Understand the benefits, types and application of coaching used by leaders
  • Know the skills, techniques and approaches required by leaders to coach
Unit 614 Principles and Practices of Ethical Decision Making

The ability to make ethical decisions under pressure is a fundamental requirement of a professional manager and leader. Ethical decision making is not easy, especially when decisions are under the spotlight of stakeholder opinion, constrained by organisational, legal and regulatory requirements, where ambiguity exists, where risks are high or where the outcome of decisions will be unpopular. All decisions involve some form of value-based judgement and could involve ethical considerations. Whilst mechanistic decision making is the ability to select an action from different alternatives, ethical decision making focuses on value-based judgements and a wider range of issues that are typically more complicated in nature. The aim of this unit it to equip professional managers and leaders with the understanding of how to make ethical decisions in different organisational contexts.

Learning Outcomes:

  • Understand ethical decision making within organisational contexts
  • Know how to make an ethical decision

AWARD

1-2 Units – 1 to 3 months

Providing an overview of the roles and responsibilities required for managers, the Award will develop the skills required for this level of responsibility.

CERTIFICATE

2-3 Units – 3 to 6 months

The Certificate provides a broader knowledge of skills to help you be more effective in specific management areas, with increased focus on the areas that are most appropriate to your role and organisation.

DIPLOMA

5-7 Units – 6 to 12 months

The Diploma gives you a fully comprehensive bank of the skills and knowledge required to be a manager as part of an organisation, as well as the ability to apply your learning in the context of another organisation or industry sector.

Unit 301 - Principles of Management and Leadership

Being equipped with the knowledge, skills and behaviours to manage and lead effectively is essential if an individual and their organisation are to succeed. This unit has been designed for learners who want to develop or sharpen their professional edge and enhance personal effectiveness. The unit focuses on the ways organisations operate. The application of management and leadership approaches and how these can positively impact on own role, lead to improved performance, and support teams, colleagues and customers. The aim of the unit CMI 301 is to introduce the foundations for managers, which will be developed throughout all the level 3 units.

Learning Outcomes:

  • Understand how organisations operate
  • Understand the management role
  • Understand the application of management and leadership approaches
  • Understand the knowledge, skills and behaviours to be an effective manager
Unit 302 - Managing a Team to Achieve Results

The ability to manage teams, which are able to communicate effectively and overcome barriers to achievement, is a critical skill for any manager. High performing cohesive teams are created in an environment where there is a collective understanding of values, goals and objectives. This unit has been developed to support managers in understanding the nature of teams in the workplace, and how these can be managed to achieve results.

Learning Outcomes:

  • Understand the knowledge, skills and behaviours to be an effective manager
  • Be able to recognise the characteristics of a high performing team
  • Know how to lead, communicate with and motivate a high performing team
  • Know how to respond to challenges when managing a team proactively
  • Know how to manage the performance of a team
Unit 303 Managing Individuals to be Effective in their Role

High performing individuals impact on the performance of teams and the organisation. The aim of this unit is to develop the manager’s understanding of how to confidently use their knowledge, skills and abilities to support individuals, not only to perform well, but to exceed expectations.

Learning Outcomes:

  • Understand an individual’s work role and responsibilities
  • Know how to set objectives with individuals
  • Know how to support individuals to perform well
  • Know how to assess outcomes against the objectives
  • Know how to manage the underperformance of individuals
Unit 304 Principles of Communication in the Workplace

As the range of communication tools used by a business continues to grow, and new technologies emerge, managers are faced with the challenge of how to select and use different tools to ensure that communication is effective, timely and has impact. The aim of this unit is to equip managers with the knowledge and skills to select and use a range of workplace communication methods. These must be measurable and tailored to the needs of the target audience.

Learning Outcomes:

  • Know the channels and types of communication used in the workplace
  • Understand the communication cycle
  • Be able to plan communication for a target audience
  • Know how to measure the effectiveness of communication with a target audience
Unit 305 Building Stakeholder Relationships using Effective Communication

Developing relationships with internal and external stakeholders is an essential management skill. Stakeholders can have a positive or negative impact on the success of an organisation. The aim of this unit is to equip managers to identify and understand stakeholder’s needs, know the purpose and benefits of building relationships with different stakeholder groups, and the methods of communicating with them to achieve results.

Learning Outcomes:

  • Know the purpose of building stakeholder relationships
  • Understand different channels and types of communication used to build relationships with stakeholders
  • Know how to respond to barriers when communicating with stakeholders
  • Know how to use stakeholder communication
Unit 306 Principles of Equality, Diversity and Inclusive Working Practice

Treating colleagues, customers and stakeholders with dignity and respect enables relationships to develop and thrive. This unit focuses on how to develop inclusive working practices in line with organisational and legal frameworks. This will not only improve the productivity and well being of staff, but impact positively on the whole customer experience.

Learning Outcomes:

  • Know the legal and organisational frameworks for inclusivity, equality and diversity
  • Understand equality, diversity and inclusive working practices in own area of responsibility
  • Know how to support equality, diversity and inclusive working practices within own area of responsibility
  • Understand how to monitor and manage equality, diversity and inclusive working practices within own area of responsibility
  • Know how to challenge discrimination in own area of responsibility
Unit 307 Developing the Knowledge, Skills and Abilities of Individuals and Teams

A skilled and adaptable workforce is a collective group of people equipped with the knowledge skills and abilities to achieve and exceed objectives. This unit aims to support managers to identify and select innovative development opportunities. It will enable them to identify approaches to support and promote participation, and how to monitor the impact of development activities for individuals, teams and the organisation.

Learning Outcomes:

  • Know the purpose of developing the knowledge, skills and abilities of individuals and teams
  • Know different types of development opportunities available to support individuals and teams
  • Be able to identify and select development opportunities for individuals and teams
  • Know how to monitor the impact of learning and development activities on individuals and teams
Unit 308 Managing Volunteers

Volunteers are uniquely placed to offer a wealth of skills and abilites to compliment those of employed staff within an organisation. Managed well, they can help an organisation improve the quality and capacity of the service. The aim of this unit is to equip managers with the knowledge of how to engage, motivate and support volunteers to be effective within their role and address challenges with a positive ‘can-do’ attitude.

Learning Outcomes:

  • Understand the reasons and benefits of volunteering
  • Understand the legal and organisational requirements for managing volunteers
  • Know how to recruit, select and manage learning and development for volunteers
  • Know how to manage volunteers in the workplace
  • Know how to build and maintain relationships with volunteers
  • Know how to motivate and retain volunteers
Unit 309 Responding to Conflict in the Workplace

Conflict and disagreements in the workplace have a detrimental effect on team dynamics, productivity and motivation. The ability to respond effectively to conflict is a fundamental skill for all managers. This unit aims to support managers to understand the types and causes of conflict and how to identify strategies to respond to conflict situations in a timely and professional manner.

Learning Outcomes:

  • Understand the nature of conflict in the workplace
  • Understand the signs and causes of conflict in the workplace
  • Know how to respond professionally to conflict in the workplace
Unit 310 Supporting Teams and Individuals Through Change

Change is inevitable if an organisation is to maintain competitiveness and currency of practice. Managers are constantly asked to implement change to respond to commercial pressures, legal or organisational requirements, efficiencies or improvements. Success often depends on the support given by managers to staff. The aim of this unit is to enable managers to lead people positively through change. This is achieved by implementing plans which identify ways to make change successful, and gaining the support and trust of individuals and teams.

Learning Outcomes:

  • Understand change within organisations
  • Understand how to support individuals and teams through change
  • Know how to implement and monitor change
Unit 311 Contributing to the Delivery of a Project

Whilst the scale, significance and complexity of a project will vary, the principles of carrying out a project will ultimately be the same. This unit aims to equip managers with the knowledge, tools, and techniques for managing and monitoring projects. It also identifies approaches to managing risk and responding to the needs and expectations of stakeholders. The skills a manager will learn, will not only enable them to improve own working practice, but will impact on the achievement of project outcomes.

Learning Outcomes:

  • Understand the role and purpose of projects in an organisation
  • Understand how projects are developed
  • Know how to deliver a project
  • Know how to monitor progress to ensure successful project delivery
Unit 312 Managing Daily Activities to Achieve Results

Working efficiently is essential if a business is to remain competitive. A well structured workload is key to individual and team success. The aims of the unit are to equip managers with the knowledge to identify priorities and set measurable objectives. Managers will know how to organise and allocate daily work activities, monitor outcomes, and respond practically to problems in a manner which supports the achievement of results.

Learning Outcomes:

  • Understand the purpose of daily work activities in the context of an organisation
  • Understand how to prioritise and set objectives for daily work activities
  • Know how to organise and allocate work
  • Understand how to monitor outcomes and respond to problems
Unit 313 Developing and Sharing Good Practice

Developing and sharing good practice enables individuals and organisations to develop and increase their potential to exceed personal and organisational expectations. This unit explores how good practice can be developed, maintained, adopted and shared with stakeholders.

Learning Outcomes:

  • Know the benefits of good practice
  • Be able to identify good practice
  • Know how to develop good practice
  • Understand how good practice can be implemented, maintained and improved
  • Know how to share good practice with stakeholders
Unit 314 Managing Budgets and Resources

Budgets and resources are crucial to the functioning of any organisation. Organisations need to plan and manage money and resources to remain operational. The aim of this unit is to equip managers with the knowledge that they need to manage budgets and other resources. This allows them to remain efficient and effective.

Learning Outcomes:

  • Understand the importance of managing resources in own area of responsibility
  • Understand the use of budgets in an organisation
  • Understand how to manage costs within a budget
  • Know how to monitor and control a budget in own area of responsibility
Unit 315 Principles of Health and Safety in a Work Setting

Health and safety is important as it protects the well-being of employees and customers. There are serious, legal, financial, and reputational consequences if neglected. The aim of this unit is to equip managers with an understanding of their statutory and organisational responsibilities in making the workplace safer.

Learning Outcomes:

  • Understand the purpose and benefits of health and safety in the workplace
  • Understand legal requirements in relation to health and safety in the workplace
  • Understand the risk assessment process
  • Know how to respond effectively to a workplace health and safety emergency
Unit 316 Monitoring Quality to Improve Outcomes

The name of organisations who have built their reputation on the quality of their products or services readily come to mind. Managing quality is a collective activity, which has to monitored continually to ensure standards are consistently met. The aim of this unit is to equip managers with the understanding of how quality systems are used, the tools and techniques for monitoring and measuring quality, and the requirements needed to support a quality audit. The impact of this knowledge is to drive a culture of continuous improvement within the organisation.

Learning Outcomes:

  • Understand the purpose of monitoring quality in the organisational context
  • Understand the use of quality systems and tools and techniques for monitoring outcomes
  • Know how to monitor quality and report on outcomes
Unit 317 Supporting the Delivery of Customer Service

Customers are key to the success of any business. It is essential to know how to deliver a great customer experience that meets and exceeds expectations all customers. This is regardless of whether they are a colleague, department within an organisation, or a member of the public purchasing a product or using a service. The aim of this unit is to equip managers with an understanding of the parameters in which good customer service is delivered. It focuses on the end to end customer journey and encourages the manager to reflect on the customer service experience through the customer’s eyes.

Learning Outcomes:

  • Understand the features and benefits of good customer service
  • Understand factors that influence customer needs and expectations
  • Understand the legal and organisational requirements that influence customer service delivery
  • Know how to deliver a good customer experience
  • Know how to identify and respond to customer service problems
Unit 318 Managing Data and Information

The ability to solve problems, make timely business decisions and respond to customers needs is all dependent on the ability to access good quality data and information. With growing volumes of data, this challenge has become increasingly difficult to manage. The aim of this unit is to equip managers with the knowledge of how to gather, assess and analyse different types of data and information, and how to report findings for different business purposes within legal and organisational guidelines.

Learning Outcomes:

  • Understand the reasons for collecting data and information
  • Know the types and use of data and information used by organisations
  • Know how to manage data and information
  • Know how to interpret data and information and communicate findings
Unit 319 Managing Meetings

Managers are increasingly faced with days packed full of meetings that leave little time to get things done. Run well, meetings can be a place where issues are discussed, problems resolved, and decisions are made. However, all too often, meetings lack purpose and there is frustration if little has been achieved. The unit content has been designed to challenge traditional thinking. It aims to equip managers with the knowledge and tools to try different approaches when conducting meetings. It also explores good practice for preparing for and leading meetings, which have impact and also delivers results.

Learning Outcomes:

  • Understand the purposes and types of meetings
  • Understand how to prepare for meetings
  • Understand how to facilitate and chair meetings
  • Understand how to record and monitor meeting outcomes
Unit 320 Presenting for Success

Delivering presentations can be very challenging. When done successfully, a presentation can lead to a job offer or a new contract. It also has the potential to engage team members to buy-into new ideas, or embrace new projects and opportunities. The aim of this unit is to equip managers with the knowledge and skills to plan presentations to meet the needs of a target audience. The unit will enable managers to develop the knowledge and tools to deliver great presentations, which engage an audience and motive them to want to know more.

Learning Outcomes:

  • Know the purpose of presentations and the methods used to meet the needs of a target audience
  • Understand what is required to be a successful presenter
  • Understand how to plan, deliver and review presentations
  • Be able to plan and deliver a presentation to a target audience
  • Be able to reflect on the outcomes of the delivery of a presentation
Unit 321 Managing Own Personal and Professional Development

In order to meet the demands of an ever changing workplace, individuals need to ensure they continue to update and develop their knowledge and skills. Planning for personal and professional development ensures greater opportunities for success. The purpose of the unit is to support the manager to identify the benefits of engaging in personal and professional development. By using the knowledge gained, a meaningful development plan will be created to support them to become an effective manager in the workplace.

Learning Outcomes:

  • Understand the benefits of personal and professional development
  • Understand how personal and professional development is informed
  • Know how to identify opportunities for personal and professional development
  • Know how to create and monitor a personal and professional development plan

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