Electronic Customer Service Certification

Electronic Customer Service Certification

Electronic Customer Service Certification Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and...
Discipline and Grievance Certification

Discipline and Grievance Certification

Discipline and Grievance Certification Procedures for handling discipline and grievance issues may vary considerably depending on the organisation, but it’s important that processes are implemented within the workplace to ensure that these issues are always dealt with...
Speeding on Site Awareness Certification

Speeding on Site Awareness Certification

Speeding on Site Awareness Certification Speeding needs to be carefully managed on both public highways and in the workplace. Every year, several people die on UK construction sites in vehicle-related accidents and dozens more are injured.Controlling vehicle speed and...
Fraud Detection Certification

Fraud Detection Certification

Fraud Detection Certification All businesses should have in place a set of policies and procedures that deter people from committing fraud. Unfortunately, fraud remains a common problem across many industries. The financial sector is particularly vulnerable to these...
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