Its likely that most of us will experience conflict in the workplace at one time or another, either directly or as an observer. This course helps workers identify what conflict is and why it important to acknowledge and deal with it in a professional manner. Using professional actors the delegates will experience ways of identifying and dealing with conflict
We focus on techniques to identify the best way to deal with the source of the conflict to achieve the best outcome for both parties and leaving the experience on a positive.
Who should attend:
Anyone who comes into contact with members of the public. Teams that experience conflict from other parts of the organization. Anyone that would like help with how they personally respond to conflict.
Min 3, Max 12
UK and Europe
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