by F4studio_Train | Dec 18, 2019 | Online, Sales
Consumer Rights Certification Are you aware of your consumer rights? By staying savvy with your consumer rights, you can avoid getting swindled or duped, collect the compensation that you are entitled to and steer clear of misleading advertising. Awareness of your...
by F4studio_Train | Dec 18, 2019 | Online, Sales
Customer Retention Certification rnEvery business will have to deal with dissatisfied customers from time to time. Understanding how to resolve customer grievances so they return in the future is key to growing a business’ profits and reputation.In this course, you...
by F4studio_Train | Dec 18, 2019 | Admin, Online, Sales
Rescuing Difficult Customers Certification Even successful organisations will have to deal with dissatisfied customers or clients from time to time. Some of these customers will be antagonistic, often because they feel angry or upset and struggle to control their...
by F4studio_Train | Dec 18, 2019 | Online, Sales
Telephone Customer Services Certification A customer’s experience of telephone-based service goes a long way in shaping their opinion of an organisation. Call centre and office staff are the first and often only point of contact, so their telephone manner must be...
by F4studio_Train | Dec 18, 2019 | Online, Sales
Face to Face Customer Service Certification Telephone and internet-based customer service is now the norm, but face to face customer service is still a key skill in many sectors. Whether you are dealing with a customer complaint or meeting with a long-term client to...
by F4studio_Train | Dec 18, 2019 | Online, Sales
Handling Objections & Overcoming Barriers to Sales Certification Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous...
